Contact
Questions, bugs or ideas? Write to alexey.rokalo@gmail.com. Please include your iPhone model and iOS version if something is not working. We usually reply within two working days.
Frequently asked questions
Do I need an account?
No. Viatu has no sign-up. Your trips are stored on your iPhone.
How does finding trips in my photos work?
With your permission, Viatu reads the dates and locations of the photos on your iPhone and suggests the trips behind them. This happens entirely on your device: no photo or location is uploaded, and you approve every trip before it is added.
Why does the map need an internet connection?
The world map is streamed from Mapbox. Your trips, stats and achievements are on your device and work without a connection.
How do I restore my purchase on a new iPhone?
Sign in with the same Apple Account, open Profile and tap Restore purchases.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings → [your name] → Subscriptions on your iPhone, choose Viatu and tap Cancel Subscription. You keep Premium until the end of the period you paid for. See Apple's guide: Cancel a subscription from Apple.
How do I get a refund?
Payments go through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
Can I export or delete my data?
Yes. In Profile → Your data you can export your trips as a CSV file or delete all data. Deleting the app also removes everything it stored on your iPhone.